Infrastructure

Through our rock solid support and flexibility, you can confidently rely on us to monitor and safeguard your SAP investments so you can focus on core business needs. Utilizing the latest, industry-standard ITIL concepts and practices, itelligence's expert administration and monitoring staff are Foundation Certified. We safeguard your company’s SAP systems 24/7 by physically monitoring your SAP environment.

Our state-of-the-art, highly secure data center environment features power redundancy and multiple connectivity options to meet your business hosting needs. In addition, our virtualization capabilities include flexible hosting infrastructure offerings—from dedicated physical servers for larger organizations planning to regularly utilize the entire landscape to enterprise virtualization for organizations wising to reduce cost, improve operational efficiencies and increase server utilization, among other objectives.

We provide our services from multiple, SAS70 type II certified, data centers located in Cincinnati, Ohio and Louisville, Kentucky. Each of our facilities is operated at the same high quality standard. These facilities are permanently and continuously connected to each other to provide high availability and to deliver disaster recovery services to our customers. Data replication between our sites is implemented based on high bandwidth connection and provides Storage Area Network replication.

We are also happy to show you how we can increase the efficiency of your operations with “reverse off-shoring,” a concept using central administration and support services combined with local help-desk services and data center infrastructure.

Comprehensive Services include:

Guaranteed Service Level Agreements
• System Availability
• Dialog Response time
• Service Desk response time

Infrastructure: Data center space and connectivity
• Environmental Controls – 24x7 monitoring and immediate response
• Multi-level Security
• Fire Suppression
• Redundant, multi-level power supply and backup
• SAS 70 Type II certification

Hardware
• Redundant Storage Area Networks
• Stand By Replacement Hardware

Maintenance
• All Hardware Protected By 24x7 Maintenance Contract

System Administration and Monitoring
• Covering all aspects of the systems (network, database, SAP system)

SAP-Specific Services

Flexible Backup and Restore options
• offsite and onsite tape storage

Flexible Disaster Recovery options