Services

Outsourcing Services

Safety and efficiency of your SAP landscape.

Just as your production or manufacturing machinery, vehicles or technical equipment need regular professional maintenance and servicing to always be efficient, so does your SAP and IT systems. The maintenance and servicing of your SAP and/or IT system landscape permanently binds human and material resources, which are no longer available for your core business.

Comprehensive SAP Hosting
Managing SAP can be an increasingly difficult and frustrating task for IT directors of midsized organizations without the resources to fully staff a dedicated, experienced internal team. Daily challenges include:

• Evaluating the best methods to reliably protect and maximize investments
• Finding time to focus on core business needs and deliver measurable value
• Running the very best physical IT environment
• Having an executable, team-tested plan for core business systems like SAP to recover if disaster strikes 
  

This is where a true, world-class hosting partner can make the difference—both by helping organizations plan ahead and by providing a full spectrum of services and disaster recovery protection whenever the need arises. By listening to the needs of midmarket companies and continuously enhancing our services, we proudly deliver:

• Full Hosting and Support Services: Strategic partnership to deliver system stability, optimization and business continuity
• Remote Administration: Automated monitoring, service desk and second level administration
• Basic Monitoring with Basis On-Demand Services: Proactive monitoring checklist with Basis services options
• Emergency Basis Services: On-call 24x7 support or Basis on-demand
• Disaster Recovery: SAP disaster recovery solutions (hot or cold) with flexible Recovery Point Objectives (RPO)/Recovery Time Objective (RTO) options

itelligence is one of only a few SAP Global Hosting Partners around the world, and the only one dedicated to the midmarket. This status ensures quality, integrity and safety of all processes. As SAP’s largest Business Partner in the world with 300 reliable, deeply skilled experts and a 20-year history of success in the midmarket, itelligence meets all managed hosting and support needs of more than 600 companies and 90,000 users around the globe. Take advantage of our large support and service organization and focus on your core business – SAP is our core business.