Our Support team is your SAP support organization as defined by the SAP Maintenance Agreement. When our clients log problem messages in SAP support systems (i.e. Service Marketplace), the messages arrive in our queue. We use SAP’s processing methodology and are governed by the same service levels.Services Provided:
Information on correcting and bypassing bugs and errors in SAP.
24-hour support for system outages and mission critical issues.
New release upgrades kits, version upgrade kits, SAP software correction levels (“support packages”) and product patches.
Access to SAP support systems via SAPNet-R/3 Front-End database, SAP Service Marketplace and Solution Manager.
1 GoingLive session or 2 EarlyWatch sessions per year
Key Benefits:
We provide fast, high quality message resolution.
We offer personalized, first name basis service.
Our goal is to always EXCEED your expectations! Let us know what we may do to better improve our service.
