We thrive on strong customer relationships. The Call & Smile Center provides each customer expert support with a personal touch. We take care of customers without delay and give each one the confidence to realize the full benefits of SAP.
Our international presence in Europe and the U.S. allows us to support you fluently in your native language. The U.S. is served by our Call & Smile Center based in Cincinnati (Ohio), and Europe is served by our Call & Smile Center in Bielefeld (Germany).
For our software customers, the Call & Smile Center can assist you with the following SAP products and services that are part of the SAP Maintenance Agreement:
- Information on correcting, avoiding and bypassing errors in the SAP software
- New release upgrade kits, version upgrade kits and correction levels of the SAP software
- SAP's web-based service and support portal - SAP Service Marketplace
- Solution Manager
In addition to acting as an SAP Local Support Center, the Call & Smile Center can handle a wide range of Remote Consulting and Basis Services:
- Remote Consulting Services
- Instructions on system procedures
- Identification/execution of configuration changes and ABAP changes
- Design and install incremental functional scope
- Design and code new custom list or extract reports
- Identification of business process improvement opportunities
- Basis Services
- SAP note applicationAd hoc
- Basis issue resolution
- Outsourcing Services - available from itelligence Outsourcing
Maximizing the return on your IT investment can only be fully realized with the right customer support and service. itelligence is your one-stop-shop for friendly, dependable support for your SAP system.
