SAP CRM | itelligence

SAP CRM

Customer relationship management must embrace many forms - whether it is via e-mail, telephone or direct discussion. These contacts can be of a sales nature, relate to customer service, or arise from marketing activities.

With the help of SAP Customer Relationship Management, you can optimize your customer relationships throughout all of their phases, from customer acquisition, distribution channel marketing, order processing, as well as customer service. The benefits are increased sales and profitability and greater competitiveness.

When you combine our many years of CRM experience and in-depth knowledge of SAP R/3, you can feel confident entrusting your CRM project with itelligence. We’ll help you from the initial idea and definition of a company-wide corporate strategy, to the compilation of your specifications and the final implementation and training of the project teams and users.

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Satisfied CRM Customer

Eclipse's CRM implementation continues our progress toward the full integration of customer and vendor information within our Web portals. Eclipse is working hard to develop a transparent environment, where necessary information is readily available when employees need it. CRM helps Eclipse remove the barriers to rapid and timely information flow between Eclipse, our customers and our suppliers. Thanks to SAP CRM and itelligence, Eclipse will be one of the first companies in the jet aircraft industry to have an integrated portal - a true competitive differentiator.

Michael Brown
Eclipse Aviation
Chief Information Officer

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SAP Customer Relationship Management Brochure (PDF - 582 KB)

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